The main outpatient reception can be found in Hartshead South.

Before arriving for your appointment please check the location and clinic number, which will be clearly stated on your appointment letter. Please bring your appointment letter with you on the day.

When you arrive please use the self-check-in kiosks located in Hartshead South and North. You will then be directed to the appropriate waiting area. If you have been requested to go to the main outpatient reception, staff will deal with you and direct you to the appropriate waiting area.

What you need to bring

To help ensure an efficient service, when you arrive for your appointment please bring with you:

  • Your appointment letter
  • Name, address and postcode of your GP
  • Your NHS number
  • Details of your next of kin
  • Your home address and postcode
  • Details of any medication you are taking

During your appointment

You will be seen in the clinic by a doctor or nurse, who will discuss your treatment with you. You may also require some tests or investigations, and so you may need to spend a few hours with us.

You are more than welcome to bring a relative or friend with you when you see the doctor or nurse.

In order to carry out certain tests some patients may be required to undress, and you may be seen by members of staff of the opposite sex and medical students. If you have any concerns about any of this, please tell staff on your arrival.

If you do need to have any tests or investigations, the results will either be sent to your GP, to your home or discussed with you at another outpatient appointment.

Cancelling appointments

If for any reason you need to cancel your appointment, please contact the relevant department as soon as possible so that your time can be allocated to someone else.

You will then be given another appointment.

We always do our very best to honour all commitments, but if the Hospital needs to cancel your appointment (for example, due to staff sickness), our Booking Office will write to you to offer you an alternative appointment. When rescheduling we ensure that appointments are made within the Maximum Waiting Time Guarantee.

You can download our outpatient information leaflet here

Help with attending appointments

With thousands of pounds being lost because of missed hospital appointments, Fit Over Fifty (a not for profit social enterprise in Tameside who support older people), are now offering 4 free chaperone visits to hospital for people over the age of 50 in the area.

The project is part of the Chaperone service and is being extended to offer support to get to medical appointments at hospital. The service is free and the only fee is 50p per mile towards petrol.

Travel is offered in an average car, so people need to be able to get in and out of the vehicle.

Appointments subject to availability and anyone interested should contact Fit Over Fifty
07548 057715, email office.fitoverfifty@gmail.com visit www.fitoverfifty.org