Family and Friends

Friends and Family Test

Tameside Hospital is displaying the results of the new Friends and Family survey on every ward.

The new feedback scheme, initiated by the Prime Minister last year, is designed to capture the feelings, both good and bad, of A&E attendees and all patients on wards for adults. The hospital is using written, on-line and SMS texting means to get as many people as possible to say what they think about the hospital and its services.

Once the results start to become available, they will be distributed to every ward and department and will be displayed at the entrance to every ward, so staff and patients can see how their ward and the hospital as a whole is rated.

People treated in A&E or admitted to adult wards will be asked whether or not they would recommend their experience to friends and family.

They will be asked the question: 'How likely are you to recommend our ward/department to friends and family if they needed similar care or treatment?'. Patients will have six choices of answer, ranging from 'extremely likely' to 'extremely unlikely'. They will then be invited to answer follow-up questions to give more detail on the reasons for their answer.

Part of the Department of Health's Friends and Family Test, the idea behind the NHS-wide initiative is to drive up standards and give patients' a voice. Results, including those of individual wards, will be published on NHS Choices, allowing the publoic to compare feedback and make choices about their care.

Tameside Hospital's new Patient Experience Assistant, Sue Broadbent (pictured) will be visiting patients to encourage them to complete the questions before they go home. She will be wearing a pink uniform so she is easy to spot.

Friends and Family Test information and posters have been distributed around the hospital providing information for staff and patients.

For more information, visit www.nhs.uk/friendsandfamily.

 

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