If you have any concerns about your care or treatment, or that of your relative, we need to know about them as soon as possible, so we can take action to improve the situation. We are aiming to achieve our user-led vision for raising concerns and complaints.
If you have a concern or complaint about your care, or the care of your relative in hospital or in any of our services, please bring this to the attention of the nurse in charge of the ward or person in charge of the department and team in the first instance who should attempt to resolve the issue immediately. We also provide a number of additional means of raising your concerns and compliments:-
You can obtain independent assistance with your complaint and Independent Complaints Advocacy from Healthwatch Tameside on 0161 667 2526.
We have a detailed policy and procedure for dealing with complaints: - view our Complaints Policy
Our complaints procedure is based on the NHS complaints procedures, details of which are on the NHS website: - NHS Complaints Procedure
For information about how to make a complaint see this leaflet: - Complaints Leaflet
PALS, Complaints and Concerns Service Survey
The NHS England toolkit for assurance and Governance of Complaints handling highlighted the importance of providers monitoring complaints processes.
Have you contacted our PALS, Complaints and Concerns service, and have we provided you with the response? Please tell us how we did?
The link complaint survey here takes you to our anonymous survey on PALS, Complaints and Concerns Service Survey. This helps us monitor the service we provide.
If you remain dissatisfied with the Trust’s response to your concerns once local resolution has been exhausted, you have the right to request an investigation by the Parliamentary & Health Service Ombudsman (PHSO).
Parliamentary & Health Service Ombudsman
Telephone:0345 015 4033
You can contact us today between 10am and 4pm, Monday to Friday on 0161 922 4466 or email firstname.lastname@example.org