Current Volunteer Opportunities



Volunteer opportunities

Task Description


Volunteer Role:         Response Volunteers

Response Volunteers - Volunteers will work across the whole Trust to support the staff and patients and will respond to calls for where they are most needed. This will help to enable the smooth running of the various areas and enhance the patient experience.

Contact Name:          Karen Eato

Contact details:       0161 922 5335/


Service area:             Tameside and Glossop Integrated Care NHS Foundation Trust


Vision:                        To recruit and train volunteers able to attend and support areas of high pressure as requested by NHS staff. This will improve the patient experience, reduce waiting times for discharge and release more staff time to care for our patients.


Objective:                  Volunteers will respond to calls/bleeps for assistance in a number of key areas around the Trust which are recognised as being “pinch points”. Volunteer support will help to enable the smooth running of that area and enhance the patient experience. Volunteers will be trained to respond to requests in real time situations and have the flexibility to move around according to the Trust patient’s non-clinical requirements.


Minimum length of volunteering for this post: 3 months


Task Description

This is an exciting opportunity for volunteers to get involved in the various areas across the Trust. You will be involved in a variety of different services and will add real value to the service provided directly to the patients. Some of the tasks you will be doing include:

  • Supporting the Emergency Department during high pressure
  • Picking up medication from the Pharmacy to assist and accelerate the discharge process
  • Assisting with the discharge of a patient
  • Assisting a patient who may be at End of Life
  • Visiting a patient on the ward who is confused or lonely as a Befriender
  • Assisting a family member or carer who may be distressed
  • To support feedback with the Family and Friends test(FFT) to see how we can improve the service we offer to our patients and their relatives


The role is very diverse and you should always be very busy supporting the areas, patients or visitors you will be helping on the day


Person Specification


  • Friendly and positive nature
  • Excellent communication skills
  • Ability to work in a team
  • Compliant with requests from staff
  • Ability to actively listen
  • To be respectful and understanding of different patients cultures, ethnic and minority backgrounds
  • Objective and non-judgemental
  • Comply with confidentiality and disclosure
  • You will need to be a team player and prepared to support everyone as required
  • You will need to be committed to the role and attend your agreed shift on a regular basis
  • Adaptable
  • Able to move around the various areas in the Trust
  • Able to work alone but also take instruction from the Team and your colleagues
  • Flexible
  • Willing to attend all relevant training




  • Volunteer’s Induction
  • CORE Training which includes:
  • Fire Safety
  • Manual Handling (of inanimate objects)
  • Safeguarding Adults
  • Drinks Thickening
  • Infection Control
  • Safeguarding Children
  • Prevent training
  • Dining Companion training which includes basic food hygiene
  • Confidentiality
  • Tour of the site
  • Communication
  • How to use a bleeper


  •  Uniform and ID badge to be worn at all times



As well as supporting our staff and patients, there are many mutual benefits to volunteering. These include:

  • Being part of a team and being recognised and valued for your contribution
  • Meeting lots of different people and getting to know staff and other volunteers
  • Sharing your skills and experience and being able to make a positive difference to people’s experience at the Trust
  • An experience of being a part of an NHS Foundation Trust rated “GOOD” with areas of “Outstanding” by the Care Quality Commission
  • Receiving regular volunteer newsletters and e-bulletins where a range of information and opportunities will be shared
  • Being invited to an annual volunteers “Thank You” party with a free buffet lunch
  • Being able to ask for references from voluntary services after you have volunteered for a minimum of 6 months. These may be able to be used to support University or job applications


January 2020


Tameside and Glossop Integrated Care NHS Foundation Trust                                                                   

Fountain Street, Ashton-Under-Lyne, Lancs. OL6 9RW

Tel: 0161 922 5335 Email: