Dignity in Care

Dignity in Care

Everyone at Tameside Hospital has an absolute commitment to the delivery of high quality services for our patients, and for their right to be treated with dignity and respect. We therefore aim at all times to:-

  1. Have a zero tolerance of all forms of abuse.
  2. Support people with the same respect you would want for yourself or a member of your family.
  3. Treat each person as an individual by offering a personalised service.
  4. Enable people to maintain the maximum possible level of independence, choice and control.
  5. Listen and support people to express their needs and wants.
  6. Respect people's right to privacy.
  7. Ensure people feel able to complain without fear of retribution.
  8. Engage with family members and carers as care partners.
  9. Assist people to maintain confidence and a positive self-esteem.
  10. Act to alleviate people's loneliness and isolation.

Each area has a "Dignity in Care Champion" and you are invited to raise any concerns, suggestions or compliments about dignity in care with your Champion. for a list of Dignity in Care Champions please click here.

Training

Dignity in Care is delivered using a variety of training material. All new starters at the Trust are provided with two short videos from the RCN Dignity in Care campaign AS PART OF THE Corporate Induction.

The Patient Focussed Programme (PFP) is a 5 day mandatory training programme for newly appointed Nurses and Healthcare assistants. The key theme throughout the programme focuses upon Dignity, looking at nutrition, communication, Last Offices, End of Life and Mental Health. The Healthcare Assistants on the course also have to undertake a clinical skills competency book.

The PFP for Healthcare Assistants is supported by the NSF Dignity in Care course, which runs over 4 days and focuses on subjects not covered by the PFP. It looks at dignity, respect and compassion in more depth and takes in areas including Safeguarding Adults, Essence of Care, Stroke care and Patient Involvement and includes a full day which focuses on Bereavement.

Nursing cadets are fully orientated to the Dignity in Care challenge during their course.

For more information about training opportunities please contact Werneth House reception on 922 4203. Or alternatively contact Debbie Davies Education and Training manager on 922 6342

NSF Older People - Dignity in Care Course for Healthcare Assistants

The Trust has designed a development programme for Nursing Auxiliaries (band 2/3). This programme aims to devlop skills and promote the dignity in Care Agenda. The programme is initially aimed at newly appointed staff but staff may wish to attend at the discretion of their Ward Manager/Matron.

The course is held on site, and is a modular, competency based programme with clinical focus. The course is FREE and a certificate of attednance will be issued following the completion of the modules, which can be held in your portfolio as evidence for Re-registration, Continuing Professional Development and the Knowledge and Skills Framework. Staff can also access individual sessions to support personal development requirements.

Current Action Plans and Implementation Tools

Current documents, used to support the Trust's ongoing activity in relation to Dignity in Care.

  • Dignity in Care - Board to Ward Presentation
  • Dignity in Care Challenge Declaration
  • Patient Handbook
  • Guidelines for Nurses regarding the Significant involvment of Relatives in the Care of Patients
  • Relative:Staff Communication Sheet Information
  • Relative:Staff Communication Sheet
  • Matrons Rounds Tool
  • Hand Hygiene Tool
  • Dementia Leaflet
  • Nutritional Support Monitors Information
  • Nutritional Monitoring Chart
  • Nutritional Daily Food and Fluid Intake Chart
  • Trust Structures for Nutritional Management
  • Nutritional Screening Tool
  • Nutritional Care Pathway Screening for at Risk Patients
  • Pressure Ulcer Referral Form
  • Acute or Chronic Wound Referral Form
  • Continence Referral Form
  • Inquest Feedback Form
  • Inquest Proforma - Medical
  • Inquest Proforma - Nurse
  • Excellence in Care Nomination Form
  • Information & Communication Poster
  • Dignity in Care Poster
  • Comments, Concerns, Compliments and Complaints

News and Events

NMC - New Guidance for the Care of Older People

The NMC has produced new guidance for the care of older people, based on what older people and their carers have told them they want and expect. They are also encouraging older people, their families and members of the public to report poor care when it happens. To help they have produced a leaflet Care and Respect Every Time, and a handy ten point guide to help identify poor care and how to report it. To view the guide please click here

Dignity in Care - Trust Induction

Dignity in Care features strongly in the Trust induction, which all staff go through before they start working with the Trust - The Trust induction presentation is available here

Useful DiC links