Greater Manchester is planning to switch on NHS 111 Online on 23 July 2018 at 12:00
19 July 2018



NHS 111 online allows patients to get urgent healthcare online. It also helps to manage increasing demand on 111 telephone services. 


NHS 111 online provides a fast and convenient digital alternative to the phone line and helps to manage increasing demand on 111 telephone services. It has been developed in response to user feedback and insights from patients who have accessed other emergency care services and aims to offer people a digital route to get the urgent medical help appropriate for their condition.


Like the 111 telephone number, the online service provides people with an alternative to turning up at A&E and is designed to create a more efficient patient experience, and unlock efficiencies by channelling patients to the right place, first time.


How does NHS 111 online work?

NHS 111 online will help people (it is not available for under 5s) get urgent healthcare using their smartphone, laptop or other digital device by visiting


People will need to enter their details online for age, sex, postcode and main symptom.  They will then be taken through a series of questions about their symptoms.  These questions are similar to NHS pathways used by telephony services. Once they have answered the questions, they will then be told what to do and where to go, including whether they need to see a GP or seek urgent care.


The Tameside and Glossop Directory of Services has been reviewed and profiles updated to ensure the agreed envelope of services (below) are on offer when NHS 111 online is switched on.  As GM is initially proposing a soft launch the list of services available online are limited to:


  • ED
  • GP -  OOH
  • GP - In Hours
  • Health Visitors
  • Midwife
  • Palliative Care
  • Pharmacist
  • Walk in Centre


Additional services can be included after the initial switch on such as the Minor Eye Complaints service, Mental Health Services such as the Anthony Seddon drop ins, Voluntary sector services such as Social Prescribing.