Tameside Hospital’s response to the CQC Inspection report
16 July 2014

We are clearly disappointed with the overall CQC rating given to our trust. Last July we embarked on a journey of improvement to address the many concerns raised by the Keogh Review, which resulted in our trust being placed in special measures. We have come a long way since then and our progress to date has been significant.

The CQC report acknowledges that we were inspected at an early part of the improvement journey and that we are now showing good leadership and the ability to effectively manage the improvement challenges; however, we feel that the overall rating of the hospital does not reflect the progress made to date.

Our staff have been working tirelessly over the last 12 months to address all areas where the Keogh Review identified areas for improvement, specifically; we are pleased to report good progress on:

• Reduction of unexpected deaths

• Caring attitude of staff shown to patients

• Care of emergency patients

• Improving patient experience, and;

• Dealing appropriately with patients’ concerns We want our patients to know that, as described in the report, we are on a journey of improvement and Tameside Hospital is in a very different place to what it was 12 months ago.

We are committed to working with the CQC to continue to improve the way in which assessments are undertaken, to ensure patients are able to make informed judgements on the quality of care provided at individual trusts. We would like to thank our patients, local community, MPs and partner organisations for their unwavering support throughout our journey so far in what has been the most challenging year in the hospital’s history.

Karen James, Chief Executive, Tameside Hospital Trust, said “We set out on a journey of improvement 12 months ago to address all the areas of concern highlighted to the Keogh Review; and to ensure the hospital is delivering a high quality of healthcare for our patients. We are mid-way through that journey and we have made good progress so far, which is down to our staffs continued support, hard work and dedication. We are not into a quick fix solution but ensuring that improvements have a firm grounding and will continue long term.”

Andrew Gwynne, MP, said: “I remain impressed by the change in leadership at the trust over the last 12 months and that change has brought in some positive changes, something the report does recognise. Whilst they have certainly turned a corner, I know the trust know that there is still more work to be done to make all the necessary improvements so that Tameside residents can have access to the very best care they deserve”.

Ends

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About us

Tameside Hospital serves a community of 250,000 people across Tameside and Glossop.

As a busy Foundation Trust Hospital we provide a range of elective, emergency and specialist services for adults and children.

Our mission is to work with colleagues, patients, carers and the wider public to ensure that at our Hospital, Everybody Matters.