Everyone Matters at Tameside Hospital
17 April 2014

Everyone Matters and Values Launch

 

Staff, governors, patients and visitors at Tameside Hospital gathered at the main entrance to fly the hospital’s new flag which symbolises quality care and marks the launch of a new set of values and behaviours for staff.

Chief executive, Karen James welcomed all guests, among them, local MP for High Peak, Andrew Bingham, MP for Ashton, David Heyes, and Jon Heydon, Tameside Borough Manager from Greater Manchester Fire and Rescue Service.

Volunteers, John Vare and his wife Linda were tasked to raise the Everyone Matters flag following Karen’s speech which explained the progress of the hospital’s improvement journey since it was placed into special measures last summer.

She said: “Last summer the Trust did receive unfavourable reports about our performance from our regulators. Since then we have produced an Improvement Strategy and Action Plan and we have either taken or are taking action to improve on EVERY recommendation contained in those reports.

“Today marks our commitment to become one of the best hospitals in Greater Manchester and continuously improve. So, we are now on a journey to become a hospital that consistently delivers high standard of care to all our patients.”

“This morning (16 April) is an opportunity to recognise that we have come a long way but there is still more to be done. The day marks the official launch of our new values, Care, Safety, Respect, Learning and Communication under the banner Everyone Matters.

“We want to show that we are flying the flag for care and quality and what better way than to do that than with our own flag.

“Everyone Matters at Tameside Hospital and our patients are at the heart of all we do is our new ethos going forward. We want patient feedback and to hear from their family and friends when we get it right – and when we could do better. I’m pleased to report that we are getting it right much more often these days, as the hundreds of cards and messages that are sent to our wards and staff testify.

“At Hartshead South entrance, we have used all these messages to good effect to create our very own Thank You wall which is attracting lots of visitor interest, and I can honestly say that every message, every image, has been written and drawn by patients and their family and friends from our hospital.”

The day was also made special by live performances from then reed trio, from the charity, Music in Hospitals and a unique “Everyone Matters” cake was shared among staff and patients.

Another husband and wife team from the hospital’s volunteers, David and Winnie Sharp, held the ribbon while Andrew Bingham, the MP for High Peak made the cut to officially unveiled the new “Thank You” wall. David Heyes, the MP for Ashton shared a few words to explain how he believes we have turned a corner in providing better quality of care for our patients.

Karen added: “Both David, and Andrew, and our other local MPs, have been keeping a watchful eye over our hospital over the past few months and I have been grateful during that time for their regular advice and support.”

“The final word went to our Chairman, Paul Connellan, who is steering us through these challenging times, and believes, as I do, that it’s the hard work and commitment of our dedicated team of 2,800 staff and volunteers who are working hard to deliver and demonstrate these important values to our patients and their families and friends. We are making considerable progress but we all acknowledge that this is a journey towards our goal of ever higher standards of quality and care.”

Thanks to our PFI colleagues at Cofely, who kindly supported us by supplying the flag and pole.