We are working on making improvements to our outpatient services and to do so we need your help. We are now conducting a patient survey to identify why patients do not attend appointments. One of the biggest impacts on our ability to provide a safe, effective and efficient service is where patients do not turn up for their booked appointment, which is commonly known as a “Did Not Attend” or DNA.
If a patient DNA’s their planned appointment, the clinic they have missed is impacted by not making full use of the resources, such as doctors, nurses and support staff that have been allocated to this clinic and it also means that someone who is waiting for an appointment to be made for them has potentially missed out.
Obviously there are a number of reasons why patients fail to turn up for their appointments and sometimes these are unavoidable, but with an average of 2500 DNA’s per month, this has a major impact on our resources and our ability to deliver service to our patients.
So that we can try to establish the reasons why patients are not turning up for their appointments, we would ask that you take the time to complete this short, online survey which will provide us with information that we can use to make the necessary improvements in our processes to reduce the number of DNA’s the Trust has to deal with.
Please give us your feedback so we can try and imporve our services, click here for more information http://www.tamesidehospital.nhs.uk/dna-survey.htm