HEARING CENTRE AUTUMN SURVEY
04 December 2013

Of the 50 people who replied over a one-week period, overall patients were satisfied with the service, with 90 per cent rating it as excellent ( up from 78 per cent in the summer) and 10 per cent as good.

There was a significant improvement in how people rated the waiting areas with 72 per cent saying it was excellent (up from 56 per cent), while 36 per cent gave a mark of good and two per cent said it was average.

Eighty-four per cent gave feedback of excellent for the ease of making an appointment, with 16 per cent saying good.

Ninety per cent thought their treatment during their appointment was excellent, with 10 per cent rating it as good.

For their experience of booking in, 84 per cent marked excellent, while 16 per cent gave good as an answer.

And 86 per cent said the tidiness of the treatment area was excellent, with 14 per cent giving a good rating.

The Hearing Centre is based in Tameside Hospital’s Yellow Suite. Hearing assessments are also available at Ashton Primary Care Centre (PCC), Dukinfield Health Centre, and Glossop PCC, as well as a home visit service for housebound patients.

Hearing assessments can be offered to patients within two to three weeks of referral. Repairs to hearing aids can usually be carried out within a day or two and also at the various clinics.