24 September 2013

Of the 50 people who replied over a one-week period, overall patients were satisfied with the service, with 78 per cent rating it as excellent and 22 per cent as good.

Eighty-six per cent gave feedback of excellent for the ease of making an appointment, with 14 per cent saying good.

Ninety-two per cent thought their treatment was excellent, with 8 per cent rating it as good.

For their experience of booking in, 82 per cent marked excellent, while 18 per cent gave good as an answer.

And 78 per cent said the tidiness of the treatment area was excellent, with 22 per cent giving a good rating.

However, waiting areas were still the main cause of concern for users with just 56 per cent saying it was excellent, while 42 per cent gave a mark of good and two per cent said it was average.

The Hearing Centre is based in Tameside Hospital’s Yellow Suite. Hearing assessments are also available at Ashton Primary Care Centre (PCC), Dukinfield Health Centre, and Glossop PCC, as well as a home visit service for housebound patients.

Hearing assessments can be offered to patients within two to three weeks of referral. Repairs to hearing aids can usually be carried out within a day or two and also at the various clinics.