11 September 2013

The National Cancer Patient Experience Programme surveyed patients over 16 were from 160 NHS Trusts in England, sampling those treated as day or inpatients from September 1 to November 30 2012.


Patients who responded to the survey were being treated for cancers including breast, colorectal/lower gastrointestinal, lung, gynaecological, haematological, head and neck, sarcoma, skin and upper gastrointestinal.


Areas highlighted for praise included:


  • Overall, 91 per cent felt their NHS care had been excellent or very good.
  • Ninety-eight per cent of patients, up from 90 per cent, thought they had been given the right amount of information and their condition and treatment.
  • Ninety-one per cent of patients thought they were seen as soon as necessary, up from 83 per cent;
  • Eighty-one per cent felt they completely understood the explanation of what went wrong, against a national average of 73 per cent.
  • Ninety-one per cent of patients said staff explained completely what would be done during testing;
  • Ninety-per cent of patients said they were told sensitively they had cancer, up from 83 per cent last year, with the national average being 84 per cent;
  • Patients knew who was tasked with helping them with 97 per cent given the name of the Cancer Nurse Specialist, up from 88 per cent  - which matched the highest Trust’s percentage scores nationally and against a national average of 88 per cent;
  • Ahead of any operations, 92 per cent of patients felt staff had given complete explanations of what had been done, compared to 87 per cent nationally;
  • Eighty-two per cent of patients’ family had the opportunity to talk to a doctor, up from 67 per cent the year before;
  • Ninety-one per cent of nurses did not talk in front of patients as if they were not there, up from 85 per cent and against a national average of 85 per cent;
  • Ninety-six  per cent did not think staff deliberately misinformed them;
  • All patients (100 per cent) were given enough privacy when being examined or treated;
  • Ninety-three per cent were given clear written information about what they should or shouldn’t do post discharge (84 per cent nationally)  and who to contact if they were worried;
  • Eighty-three per cent of patients said hospital staff gave information about the impact cancer could have on their work or career, against 74 per cent nationally;
  • Every patient (100 per cent) said their GPs had been given enough information about their condition and treatment.


Brendan Ryan, Tameside Hospital NHS Foundation Trust’s interim medical director, said: “I’m very pleased to see a strong, continuous improvement in the care offered to our cancer patients.


“We will use these results to help us further improve the care and information we offer.”


Tameside Hospital’s report can be viewed at www.quality-health.co.uk