11 July 2013

Tameside Hospital NHS Foundation Trust has unveiled a major listening exercise for its staff, patients and stakeholders and local people as part of its ambitious strategy to deliver excellence, quality and compassionate care.

The listening strategy – to be called ‘Tameside Listens’ – will begin on 1st August 2013 and take place over a six month period.  It will report back publicly to staff, governors and patients’ groups, stakeholders and local people.

It covers eight strands of work and activity:


Supporting and Developing People

How does Tameside inspire, attract, support and develop its staff and people to deliver world-beating standards of compassionate care and quality?

Promoting Compassion and Care

How does Tameside ensure that compassionate care is placed centre-stage in the way patients and their families are looked after?

Listening and Responding

How does Tameside ensure it listens and responds to concerns, advice and suggestions for improvement from all its stakeholders and local people – and is seen to do so -

Ensuring Safety

How does Tameside ensure that patient and staff safety is maximised and protected?

Pursuing Excellence

How can Tameside best pursue and achieve excellence and achievement in all its clinical care and outcomes?

Performing Brilliantly

How does Tameside ensure its performance matches those of the best and is seen to do so?

Delivering Quality

How does Tameside develop its financial, leadership and delivery capacity to ensure the vision is achieved?

Working in Partnership

How does Tameside develop and maximise its partnerships and mutual support with local stakeholders and representatives, organisations,  health and social care partners, patient groups and the voluntary sector,




Tameside Listens will be carried out using the widest possible range of methods and channels – including staff involvement and events, questionnaires, surveys, ‘Meet the Managers’ events, local meetings, web and social media.  Full details of how everyone can get involved will be published in time for the formal launch on 1st August.

Commenting on the launch of the consultation, Chief Executive Karen James said: “We know we haven’t always got everything right and we want to do better. So we want to listen and learn.  And that’s why we’re launching Tameside Listens.

“And we want all our local stakeholders, delivery partners, governors, staff and local people to join with us in shaping the vision that will enable us to do so.”