Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside and Glossop.
As an integrated care NHS Foundation Trust, we provide a range of high quality services both within the acute hospital and across our local community. Our services include: elective, emergency, adult social care, community services and specialist services for adults and children.
Our vision is to improve heath outcomes for our population and influence wider determinants of health through collaboration with our health and care partners.
We have a clear set of values and behaviours which we expect all of our staff to demonstrate and these are:
Duty of Candour, Patient Complaints, Concerns and Compliments
The Duty of Candour is a legal duty for all health and social care organisations to inform and apologise to patients if there have been mistakes in their care and treatment that have led to significant harm.
Duty of Candour aims to help patients receive accurate and truthful information from health providers.
To meet the requirements of the regulation the Trust has to:
Make sure it has an open and honest culture across and at all levels within its organisation.
Tell patients in a timely manner when particular incidents have occurred.
Provide in writing a truthful account of the incident and an explanation about the enquiries and investigations that organisation will carry out.
Offer an apology in writing.
Provide reasonable support to the person after the incident.
For more information the Duty of Candour - patient information leaflet can be found here
PALS, Complaints and Concerns
During working hours (10 am - 4pm, Monday to Friday), all concerns should be directed to the PALS & Complaints Team, on 0161 922 4466. Staff will agree a course of action with you and make a record of your concerns. An answer machine is available if the team are currently on another call or you are contacting us out of hours. If you wish to leave a message a PALS & Complaints Officer will return your call at the earliest opportunity or email email@example.com.
If you would like to voice your complaints and comments in writing, please use our form which can be downloaded here
More information about Patients Complaints, Concerns and Compliments can be found here
PALS, Complaints and Concerns survey
If you have recently contacted the PALS and Complaints team and receive a response you can leave feedback and access our local survey through the link here
The CQC visited our hospital in August 2016 and reported on their findings in February 2017.
Friends and Family Test
Tameside Hospital wants to ensure that you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvement in hospital services.
When you receive care as an inpatient or in Accident and Emergency (A&E) you will be given the opportunity to give your feedback by answering a simple question about your experiences.
The information will also give Tameside Hospital invaluable information on what patients think of services, which can be helped to make improvements.
Please leave your Friends and Family Test feedback for A&E here.
Please leave your Friends and Family Test feedback for Inpatients here.
Please leave your Friends and Family Test feedback for Maternity here.
Please leave Your Friends and Family Test feedback for Community here.
Please leave Your Friends and Family Test feedback for Outpatientshere.
Open and Honest Tameside
Our patient stories are important to us and we believe that feedback- both positive and negative- is essential to improving the care received by the patients and their families. Here are two patient stories. One story demonstrates where we communicated well and provided timely and compassionate, care and another where a previous negative experience influenced a point of view, but demonstrates our commitment to improvement.
Providing a quality experience for people who use our services is very important to us.
Patient Experience Improvement Experience
How We Use Patient Information
Tameside & Glossop Integrated Care NHS Foundation Trust keep records about the health care and treatment you receive as one of our patients. This helps to ensure that you receive the best possible care from us.