Welcome

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside and Glossop.

As a busy Foundation Trust Hospital we provide a range of high quality elective, emergency and specialist services for adults and children.

Our mission is to work with colleagues, patients, carers and the wider public to ensure that at our Hospital, Everybody Matters.

Safety, Care, Respect, Communication and Learning are values and behaviours which underpin our actions and guide us through our improvement journey.

Duty of Candour, Patient Complaints, Concerns and Compliments

THE DUTY OF CANDOUR

The Duty of Candour is a legal duty for all health and social care organisations to inform and apologise to patients if there have been mistakes in their care and treatment that have led to significant harm.

Duty of Candour aims to help patients receive accurate and truthful information from health providers.

To meet the requirements of the regulation the Trust has to:

• Make sure it has an open and honest culture across and at all levels within its organisation.
• Tell patients in a timely manner when particular incidents have occurred.
• Provide in writing a truthful account of the incident and an explanation about the enquiries and investigations that organisation will carry out.
• Offer an apology in writing.
• Provide reasonable support to the person after the incident.

For more information the Duty of Candour - patient information leaflet can be found here

PALS, Complaints and Concerns

• During working hours (9 am - 5 pm, Monday to Friday), all concerns should be directed to the PALS & Complaints Team, on 0161 922 4466. Staff will agree a course of action with you and make a record of your concerns. An answer machine is available if the team are currently on another call or you are contacting us out of hours. If you wish to leave a message a PALS & Complaints Officer will return your call at the earliest opportunity or email palsandcomplaints@tgh.nhs.uk.
• If you would like to voice your complaints and comments in writing, please use our form which can be downloaded here
• More information about Patients Complaints, Concerns and Compliments can be found here

PALS, Complaints and Concerns survey

• If you have recently contacted the PALS and Complaints team and receive a response you can leave feedback and access our local survey through the link here

Online Appointment Cancellation Form

If you cannot attend an upcoming Outpatient appointment, you can now cancel your appointment by completing our Secure Outpatient Appointment Cancellation Form.

CQC Rating and Inspection

CQC Overall Rating

The CQC visited our hospital in August 2016 and reported on their findings in February 2017.

Friends and Family Test

Tameside Hospital wants to ensure that you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvement in hospital services.

When you receive care as an inpatient or in Accident and Emergency (A&E) you will be given the opportunity to give your feedback by answering a simple question about your experiences.

The information will also give Tameside Hospital invaluable information on what patients think of services, which can be helped to make improvements.

Please leave your Friends and Family Test feedback for A&E here.

Please leave your Friends and Family Test feedback for Inpatients here.

Please leave your Friends and Family Test feedback for Maternity here.

Please leave Your Friends and Family Test feedback for Community here.

Please leave Your Friends and Family Test feedback for  Outpatients here.

Open and Honest Tameside

Our patient stories are important to us and we believe that feedback- both positive and negative- is essential to improving the care received by the patients and their families. Here are two patient stories. One story demonstrates where we communicated well and provided timely and compassionate, care and another where a previous negative experience influenced a point of view, but demonstrates our commitment to improvement.

Read the full story here.

Patient Experience

Providing a quality experience for people who use our services is very important to us.

         Patient Experience           Improvement Experience

How We Use Patient Information

Tameside & Glossop Integrated Care NHS Foundation Trust keep records about the health care and treatment you receive as one of our patients. This helps to ensure that you receive the best possible care from us. More information can be found here.