Welcome

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside and Glossop.

We provide a range of high quality services both within the hospital and across our local community for both adults and children. 

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health and care partners. 

We have a clear set of values and behaviours which we expect all of our staff to demonstrate and these are:

• Safety
• Care
• Respect
• Communication
• Learning

Duty of Candour, Patient Complaints, Concerns and Compliments

The Duty of Candour is a legal duty for all health and social care organisations to inform and apologise to patients if there have been mistakes in their care and treatment that have led to significant harm.

Duty of Candour aims to help patients receive accurate and truthful information from health providers.

To meet the requirements of the regulation the Trust has to:

• Make sure it has an open and honest culture across and at all levels within its organisation.
• Tell patients in a timely manner when particular incidents have occurred.
• Provide in writing a truthful account of the incident and an explanation about the enquiries and investigations that organisation will carry out.
• Offer an apology in writing.
• Provide reasonable support to the person after the incident.

For more information the Duty of Candour - patient information leaflet can be found here

PALS, Complaints and Concerns

• During working hours (10 am - 4pm, Monday to Friday), all concerns should be directed to the PALS & Complaints Team, on 0161 922 4466. Staff will agree a course of action with you and make a record of your concerns. An answer machine is available if the team are currently on another call or you are contacting us out of hours. If you wish to leave a message a PALS & Complaints Officer will return your call at the earliest opportunity or email palsandcomplaints@tgh.nhs.uk.
• If you would like to voice your complaints and comments in writing, please use our form which can be downloaded here
• More information about Patients Complaints, Concerns and Compliments can be found here

PALS, Complaints and Concerns survey

• If you have recently contacted the PALS and Complaints team and receive a response you can leave feedback and access our local survey through the link here

Online Appointment Cancellation Form

If you cannot attend an upcoming Outpatient appointment, you can now cancel your appointment by completing our Secure Outpatient Appointment Cancellation Form.

CQC Rating and Inspection

CQC Overall Rating: GOOD

The CQC visited our hospital in August 2016 and reported on their findings in February 2017.

Friends and Family Test

The Trust wants to ensure that you have the best possible experience of care. The Friends and Family test is a way of gathering your feedback about this experience and helping to drive improvement in services.

When you receive care you will be given the opportunity to give us some feedback about your experiences by answering some simple questions.

Please leave your Friends and Family Test feedback for A&E here.

Please leave your Friends and Family Test feedback for Inpatients here.

Please leave your Friends and Family Test feedback for Maternity here.

Please leave Your Friends and Family Test feedback for Community here.

Please leave Your Friends and Family Test feedback for  Outpatients here.

How We Use Patient Information

Tameside & Glossop Integrated Care NHS Foundation Trust keep records about the health care and treatment you receive as one of our patients. This helps to ensure that you receive the best possible care from us.

More information can be found here.