COVID-19!

Welcome

Visiting is heavily restricted until further notice. Please see the visiting times section of the website to find out more or contact PALS and Complaints Team on 0161 922 4466.

Tameside and Glossop Integrated Care NHS Foundation Trust serves a community of 250,000 people across Tameside and Glossop.

We provide a range of high quality services both within the hospital and across our local community for both adults and children. 

Our vision is to improve health outcomes for our population and influence wider determinants of health through collaboration with our health and care partners. 

We have a clear set of values and behaviours which we expect all of our staff to demonstrate and these are:

• Safety
• Care
• Respect
• Communication
• Learning

Coronavirus information

The latest information about the Coronavirus can be found by clicking here

Face coverings and masks

If you are visiting the Trust for whatever reason, you are now required to wear a face covering or mask throughout the entire building(s). This is applicable to hospital buildings and community buildings/clinics etc. We have 'stations' available at all main entrances where you can sanitise your hands and put on a face mask. Please also remember that when entering a clinical area, you will be asked to remove the face covering/mask and replace it with a 'clinical grade' PPE mask.

We appreciate your cooperation in this and thank-you for helping to keep our hospital and community settings COVID-Secure. 

Visitor Guidance to the hospital can be found here

Stay at home if you have coronavirus symptoms

Stay at home if you have one or more of the following:

• a high temperature – you feel hot to touch on your chest or back

• a new, continuous cough – this means you've started coughing repeatedly

• loss or change to your sense of smell or taste - this means you've noticed you cannot smell or taste anything, or things smell  taste different to normal

You can check your symptoms here using the 111 service.

Here are some links which can help you find the right help, advice and, if required, a test:

• What to do if you or someone you live with has Coronavirus symptoms
• When to self isolate and what to do
• Social Distancing advice
• How to ask for a test to check if you have Coronavirus

If you have a planned outpatient appointment or planned procedure and suspect you may have coronavirus please contact our Central Booking Team to cancel any appointments on 0161 922 6991 or cancel via your text message (SMS) appointment reminder.

Following COVID-19 Patient Information Pack

If you or a relative has suffered from COVID-19 either at home or in hospital, click on the link to view or download a free Tameside and Glossop Patient Information Pack to help you recover and manage your symptoms following COVID-19”

Scanner Appeal 

In late 2019, we launched an ambitious campaign to raise £1 million pounds for a new scanner - an urgent piece of equipment needed by the Trust to help to continue to deliver outstanding services for our local population. Click here to read more and donate. 

Duty of Candour, Patient Complaints, Concerns and Compliments

The Duty of Candour is a legal duty for all health and social care organisations to inform and apologise to patients if there have been mistakes in their care and treatment that have led to significant harm.

Duty of Candour aims to help patients receive accurate and truthful information from health providers.

To meet the requirements of the regulation the Trust has to:

• Make sure it has an open and honest culture across and at all levels within its organisation.
• Tell patients in a timely manner when particular incidents have occurred.
• Provide in writing a truthful account of the incident and an explanation about the enquiries and investigations that organisation will carry out.
• Offer an apology in writing.
• Provide reasonable support to the person after the incident.

For more information the Duty of Candour - patient information leaflet can be found here

PALS, Complaints and Concerns

• During working hours (10 am - 4pm, Monday to Friday), all concerns should be directed to the PALS & Complaints Team, on 0161 922 4466. Staff will agree a course of action with you and make a record of your concerns. An answer machine is available if the team are currently on another call or you are contacting us out of hours. If you wish to leave a message a PALS & Complaints Officer will return your call at the earliest opportunity or email palsandcomplaints@tgh.nhs.uk.
• If you would like to voice your complaints and comments in writing, please use our form which can be downloaded here
• More information about Patients Complaints, Concerns and Compliments can be found here

PALS, Complaints and Concerns survey

• If you have recently contacted the PALS and Complaints team and receive a response you can leave feedback and access our local survey through the link here

Online Appointment Cancellation Form

If you cannot attend an upcoming Outpatient appointment, you can now cancel your appointment by completing our Secure Outpatient Appointment Cancellation Form.

CQC Rating and Inspection

CQC Overall Rating: GOOD

The CQC visited our hospital in April 2019 and reported on their findings in July 2019.

Trust Board and Board Papers

The latest members of the Board and Board Papers can be found here

Friends and Family Test

Friends and Family Test – Share your experience

We want to make sure that you have the best possible experience of care when you use our services. Sharing your feedback with us helps to identify where we are doing well and also areas that we can improve.

The Friends and Family Test (FFT) survey is very quick way for you to share feedback about your experience and will only take about 2 minutes to complete. The link below can be used to access the survey, which asks the question: Overall, how was your experience of our service? When completing the survey we just need to know the date when you visited and the service that you used. If you are unsure about this but would like to share your feedback you can contact the Patient Experience Team at: patient.experience@tgh.nhs.uk  Just leave your contact details and we will get in touch with you.

Friends and Family Test Survey (Link: https://portal.tgh.nhs.uk/FFT/Home/)

The survey above includes some additional optional questions so you can provide comments and also give details relating to your background. This helps us to understand a bit more about the care or treatment you received including different people’s experience of our services. All responses and comments that are received will be kept confidential. When you use our services you may also be given the opportunity to give feedback in other formats such as receiving a text message (SMS) or via paper postcards. Please look out for these and also use these as a way of giving your feedback. If you wish to opt-out of receiving SMS messages relating to FFT you can use the survey link above or contact us with your mobile number at: patient.experience@tgh.nhs.uk

How We Use Personal Information

Tameside & Glossop Integrated Care NHS Foundation Trust keep records about the health care and treatment you receive as one of our patients. This helps to ensure that you receive the best possible care from us.

More information can be found here.

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