Patient Support

Support at the hospital includes:-What Support is available?

• Chaplaincy Service
• Enquiry Desk
• Health Information Centre
• LIPS (Language Interpretation & Patient Support)
• PALS (Patient Advice Liaison Service)
• Scooter Service

Other support:-

• Safeguarding Adults
• Raising concerns

Hospital chaplains offer spiritual care to people of all faiths and people of no faith.

Our diverse team has representation from a number of the major faiths and visit clinic areas regularly to talk and listen to patients, carers and staff.

Chaplains are available for urgent spiritual or religious need 24 hours a day, seven days a week.

There is usually a chaplain on site during normal office hours.

If you would like to speak to a chaplain, ask the ward staff to arrange this.

Chaplains will always respect your faith and your viewpoint. If you wish to see a chaplain from your own faith group, we will try to facilitate this.

In an emergency the on call chaplain will attend and may not be of the same faith as you.

To contact the team please either ask the ward staff or call the office on:0161 922 5333 (answering machine) or call the switchboard on 0161 922 6666

The Multi Faith Prayer Room

For those who wish to take time to pray and reflect, there is a multi-faith prayer room in the Ladysmith Building with resources there for different faith communities.

Based in the Ladysmith Building and open 24 hours for quiet, personal space and is available to all patients, staff, relatives and visitors.

No faith-specific symbols are kept on display, but resources / artefacts are available in the cupboards for the use of all as needed.

Religious services take place in the multi-faith prayer room:

• Monday 1pm - Catholic Communion/Mass
• Wednesday 1pm - Holy Communion, Ecumenical Service (Church of England and Free Church)

Ask the staff to contact Chaplaincy if you wish to attend. 

PALS is available at Tameside  Hospital and can support you be providing information on:

• the NHS and help you with any other health related enquiry
• the NHS complaints procedure
• support groups and agencies
• helping resolve concerns or problems when using the NHS
• plus much more

Contact us on: - 0161 922 4466  (x4466)

or visit us at Base Accommodation, Darnton Site, off  Darnton Road.

We offer a shopmobility type scooter scheme for patients and visitors with a mobility impairment.

The scooter volunteers will assist anyone who wishes to use this scheme between the hours of Monday - Friday 9.00 am until 4.00pm.

To access this service you can:

• arrive at either Hartshead South or North building entrance and use the scooters available
• ring from the car park using your mobile and a scooter will come to your vehicle and escort you to your appointment
• pre-book during office hours (Mon to Fri 9:00 am - 4:00 pm)

Contact us:
Tel: 0161 922 4081 (Mon to Fri 9:00 am - 4:00 pm)
Location: enquires desk at Hartshead South main entrance

Wheelchairs are also available in the main hospital reception areas to aid transportation within the hospital.

A carer is someone who helps a relative or friend to manage daily living tasks. Tameside Carers Centre and Derbyshire Carers Association (Glossop) provide local support networks including support groups, newsletters, information, consultative forums, advice and advocacy.

• Tameside Carers:
• 50 Warrington Street, Ashton-under-Lyne
• Telephone: 0161 342 3344
• Minicom: 0161 342 3721
• Email: carerscentre@tameside.gov.uk

• Glossop Carers:
  Shire Hill Hospital, Bute Street, Glossop
  Telephone: 01457 858 383
  Head office: derbyshirecarers@btconnect.com
  Glossop office: glossop@derbyshirecarers.co.uk