Welcome to Tameside Hospital
Tameside Hospital serves a community of 250,000 people across Tameside and Glossop.
As a busy Foundation Trust Hospital we provide a range of high quality elective, emergency and specialist services for adults and children.
Our mission is to work with colleagues, patients, carers and the wider public to ensure that at our Hospital, Everybody Matters.
Care, Safety, Dignity, Communication and Learning are values and behaviours which underpin our actions and guide us through our improvement journey.
Patient Complaints, Concerns and Compliments
- During working hours (9 am - 5 pm, Monday to Friday), all concerns should be directed to the PALS & Complaints Team, on 0161 922 4466. Staff will agree a course of action with you and make a record of your concerns. An answer machine is available out of hours, if you wish to leave a message a PALS & Complaints Officer will return your call at the earliest opportunity.
- If you would like to voice your complaints and comments in writing, please use our standard form which can be downloaded here.
- More information about Patients Complaints, Concerns and Compliments can be found here
Online Appointment Cancellation Form
If you cannot attend an upcoming Outpatient appointment, you can now cancel your appointment by completing our online cancellation form.
The CQC visited our hospital in May 2014 and reported on their findings in July 2014.
Speak Out Safely
This Trust Supports the Speak Out Safely Campaign
This means we encourage any staff member who has a genuine patient safety concern to raise this within the organisation at the earliest opportunity.
Patient safety is our prime concern and our staff are often best placed to identify where care may be falling below the standard our patients deserve. In order to ensure our high standards continue to be met, we want every member of our staff to feel able to raise concerns with their line manager, or another member of the management team.
We want everyone in the organisation to feel able to highlight wrongdoing or poor practice when they see it and confident that their concerns will be addressed in a constructive way.
We promise that where staff identify a genuine patient safety concern, we shall not treat them with prejudice and they will not suffer any detriment to their career. Instead, we will support them, fully investigate and, if appropriate, act on their concern.
We will also give them feedback about how we have responded to the issue they have raised, as soon as possible.
It is not disloyal to colleagues to raise concerns; it is a duty to our patients. Misconduct or malpractice should never be tolerated, while mistakes and poor practice may reveal a colleague needs more training or support, or that we need to change systems or processes.
Your concerns will be dealt with in an open and supportive manner because we rely on you to ensure we deliver a safe service and ensure patient safety is not put at risk. We also want this organisation to have the confidence to admit to mistakes and to use them as learning opportunities.
Whether you are a permanent employee, an agency or temporary staff member, or a volunteer, please speak up when you feel something is wrong. We want you to be able to Speak Out Safely.
Open and Honest Tameside
Our patient stories are important to us and we believe that feedback- both positive and negative- is essential to improving the care received by the patients and their families. Here are two patient stories. One story demonstrates where we communicated well and provided timely and compassionate, care and another where a previous negative experience influenced a point of view, but demonstrates our commitment to improvement.
Read the full story here.